Agent Performance Associate

Titanium Legal is seeking a Full-Time “Agent Performance Associate” that is flexible, self-motivated, competitive, possesses the desire to learn, and wants to join a highly cohesive team. The field operations department is tasked with the Recruitment, Compliance, and Tracking of Service Agents. Service Agents are our remote individuals that contribute to the staple of our services we provide to our clients “process service.” During a normal workday phone calls, guidance, pulling / interpreting data, sending emails, recruitment, marketing, and advertising are all things you would experience regularly.

Essential Duties and Responsibilities:

Maintain and coordinate various forms of communication with Service Agents
Compile and analyze large amounts of data
Recruit and retain Service Agents
Create and maintain effective recruitment strategies<
Interview, train, and correct Service Agents
Answer & Initiate Phone Calls
Compose & Respond to Emails
Compose & Respond to Texts
Compile Data
Post Recruitment Ads
Assist in Recruitment Strategy
Post Marketing Ads
Assist in Marketing Strategy
Conduct Meetings & Interviews

Qualifications and Experience:

High School Diploma or GED Equivalent
Experience with Microsoft Office
Experience with Google Sheets
Experience with Facebook, Instagram, Snapchat, and Twitter
Team-Working Experience Preferred
Excellent Customer Service
Strong Communication Skills
Proactive, High-Degree of Professionalism
Valid US Driver’s License, with Clean Driving Record

At Titanium, we offer a competitive compensation structure, Insurance benefits, free gym membership, Paid Time-Off, Volunteer and Community Outreach Programs, Wellness Initiatives, and a business casual environment